Question 1

Beginners Guide

Accepted Answer

Beginners Q&A

Q: Beginners Guide

<h1 id="beginnersqa">Beginners Q&amp;A</h1> <p>The best thing about vaping is the enormous selection of products. Whether you’re a beginner or an expert – whether you love gadgets or hate them – there’s a vaping device for you. At the same time, though, the worst thing about vaping is the enormous selection of products. It’s too easy to select the wrong device or e-liquid, have a bad experience and end up thinking that vaping isn’t going to work for you when it almost certainly would have worked if you’d selected something different.</p> <p>This library will be an ever-growing knowledge base, built from both day to day FAQ and industry Tricks and Tips. </p> <h6 id="whatisavaporizer">What is a Vaporizer?</h6> <p>|| A vaporizer or more commonly known as a vape is a device used to vaporize E-liquid for inhalation. A vaporizer is a broad name for all types of vapes and e-cigarettes.</p> <h6 id="howmuchforthevape">How much for the vape?</h6> <p>|| They start from $30 and can go as high as $1000 our most expensive vape is about $200 </p> <h6 id="whatisatank">What is a Tank?</h6> <p>|| A tank is a component of a vaporizer that holds your E-liquid for you. These come in many different sizes for different vaping styles.</p> <h6 id="whatisacoil">What is a coil?</h6> <p>|| A coil is a component that fits inside of your tank and is the item that produces the vapour. The coil is made up of wire that is wrapped like a coil and cotton, which goes around the outside of the wire. The cotton on the outside of the coil soaks up the juice from inside your tank when you fire or inhale your device the coil heats up to vaporize the so</p>

Q: Returns - Refund Policy

<h1 id="returnsrefundpolicy">Returns - Refund Policy</h1> <p><strong>Thanks for shopping at EasyPuff Vape Store.</strong></p> <p>If you are not entirely satisfied with your purchase, were here to help. Returns</p> <p>|| You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. || Your item must be in the original packaging. || Your item needs to have the receipt or proof of purchase.</p> <h6 id="refundsexchanges">Refunds/ Exchanges</h6> <p>|| Refunds or Exchanges will only be made on items that have a manufacturing fault. || Any damage caused by the consumer will not result in a refund or exchange. || All refunds or exchanges need the original packaging and proof of purchase. || If a product was bought in store please bring back to the original store of purchasing. In-store products will need to be held for 24hrs for inspection. || Once we receive your item, we will inspect it and notify you that we have received your returned item. || We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Or will exchange the product</p> <h6 id="shipping">Shipping</h6> <p>|| You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.</p> <p>| To lodge a return please fill in our online returns form [here ](h</p>

The best thing about vaping is the enormous selection of products. Whether you’re a beginner or an expert – whether you love gadgets or hate them – there’s a vaping device for you. At the same time, though, the worst thing about vaping is the enormous selection of products. It’s too easy to select the wrong device or e-liquid, have a bad experience and end up thinking that vaping isn’t going to work for you when it almost certainly would have worked if you’d selected something different.

This library will be an ever-growing knowledge base, built from both day to day FAQ and industry Tricks and Tips.

What is a Vaporizer?

|| A vaporizer or more commonly known as a vape is a device used to vaporize E-liquid for inhalation. A vaporizer is a broad name for all types of vapes and e-cigarettes.

How much for the vape?

|| They start from $30 and can go as high as $1000 our most expensive vape is about $200

What is a Tank?

|| A tank is a component of a vaporizer that holds your E-liquid for you. These come in many different sizes for different vaping styles.

What is a coil?

|| A coil is a component that fits inside of your tank and is the item that produces the vapour. The coil is made up of wire that is wrapped like a coil and cotton, which goes around the outside of the wire. The cotton on the outside of the coil soaks up the juice from inside your tank when you fire or inhale your device the coil heats up to vaporize the so

Question 2

Shipping Australia

Accepted Answer

FAQ Shipping Australia

Do you ship to Australia?

|| Yes, we do Monday - Friday

Do You Ship Anywhere In Australia?

|| Yes, however, there are remote areas that take a little longer for delivery.

How Much does it cost to ship?

|| First Global - $18 - $23 - DHL Express - $28 - $38

What's The Difference Between First Global And DHL?

|| First Global is a cheaper option than DHL; however, it takes a little longer. First Global is a good option if you're not in a rush and want to save your Pennies.

How long does it take to ship to Australia?

|| First Global can take 6 -10 days - DHL Express 3 - 6 days

My package took longer than your website says why is that?

|| From time to time this happens, we do our best to get our customers items out fast, 93% of sent packages arrive on time. We rely on 3rd party companies so once your parcel leaves our warehouse, it's out of our hands.

Your Website displays free shipping on orders over $70 but I still paid why is that?

|| We are very sorry, but this is for New Zealand customers only..

Why is your shipping to Australia so much?

|| Unfortunately, we don't have any control over this, and the shipping companies set the price. We have used cheaper services in the past but found them very unreliable. DHL and First Global have always been very efficient with a 99% delivery rate to Australia.

You guys don't have a postal service option?

|| New Zealand: The diffe

Question 3

Returns - Refund Policy

Accepted Answer

Returns - Refund Policy

Thanks for shopping at EasyPuff Vape Store.

If you are not entirely satisfied with your purchase, were here to help. Returns

|| You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. || Your item must be in the original packaging. || Your item needs to have the receipt or proof of purchase.

Refunds/ Exchanges

|| Refunds or Exchanges will only be made on items that have a manufacturing fault. || Any damage caused by the consumer will not result in a refund or exchange. || All refunds or exchanges need the original packaging and proof of purchase. || If a product was bought in store please bring back to the original store of purchasing. In-store products will need to be held for 24hrs for inspection. || Once we receive your item, we will inspect it and notify you that we have received your returned item. || We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Or will exchange the product

Shipping

|| You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

| To lodge a return please fill in our online returns form [here ](h

Question 4

E-liquid

Accepted Answer

FAQ - E-liquid

So it’s easy to find out what’s in your e-juice, but is that really very informative? Most of it is chemical names, which can look intimidating – and they also don’t say a lot about what the substances actually are. That makes it easy for people to create scare stories, such as “E-liquid contains antifreeze” (it doesn’t!) Most e-liquid has four main ingredients; there’s some variation, but not really very much. If you know the basics you’ll be able to spot any differences quickly. In the meantime, here’s what you can expect to be pouring into your atomiser.

What is in e-liquid?

| E-liquid is made up of 3-4 ingredients. || VG or Vegetable Glycerin || PG or Propylene Glycol || Flavourings Artificial and Natural || Nicotine - Pharmaceutical grade and extracted from tobacco plants || EasyPuff only sell e-liquid that is manufactured in a ISO lab with quality ingredients.

It’s usually best to avoid e-liquids that contain anything apart from these four ingredients. Vitamins, colouring, supplements like caffeine – these don’t do anything for the quality of your vape, and unlike flavourings, they haven’t been selected for inhalation safety. But if you stick to the ingredients listed here you can look forward to a low-risk and enjoyable vaping experience.

Is nicotine safe?

|| Nicotine is not 100% safe, it is addictive, however when you have been smoking traditional cigarettes for a while, your body becomes addicted to nicotine. Whenever you att

Question 5

Shipping New Zealand

Accepted Answer

FAQ Shipping New Zealand

How much is shipping in NZ?

|| $5 or free shipping over $70

Do you ship anywhere in NZ?

|| Yes we do.

How long does delivery take?

|| 1-3 days max

Are you guys still shipping at the moment?

|| Yes we are we are an essential business trading online

Do you ship on the weekends?

|| No sorry only monday to friday.

I didn't get a tracking number when I placed my order?

|| Sorry to hear that, you can log in into your account and check there, but before you do this check your spam folder. If you still can't find it give us bell our contact details are at the bottom of this page.

I received an email saying my order has been sent, but when I go in to track it, it says no item for that tracking number?

|| There will be an update scan when this gets to the next point when you receive the first one; this is letting you know it has been collected and on its way. Give it a day or so to update if there is still nothing get back to us.

How can I speed things up?

| Order the Night before, If you want to avoid the weekends place your order early on in the week.

I made a bank transfer but haven't received a tracking number yet?

|| Depending on what bank your with it might take a day or two for the transaction to appear in our bank, we dont action the order until your funds have cleared.

My order hasn't shown up, and it says delivered what I should do?

|| The fastest wa

Question 6

Batteries

Accepted Answer

Batteries FAQ

There are some simple battery usage best practices that you should follow. For one, never use a damaged battery, even if there is a slight tampering with the surface of the battery. When you are attaching it to the atomizer of your mod, do not overtighten it. Batteries are designed to work at ambient temperatures. Do not expose them to heat, cold, or sunlight. Also, batteries are chemical devices and should not be exposed to water. Finally, do not leave a battery to overcharge, which is among the primary causes of battery explosions.

How can I tell my batteries need replacing?

|| Battery safety is essential, Don't use batteries if they show any of the following signs

Where's the best place to store my batteries?

|| Batteries should be stored In a protective battery case in a cool, dry area away from children. Never store your batteries in a car or direct sunlight. 70F degrees can quickly reach temperatures over 100F degrees in a car. Even if it's "just for a moment" don't do it.

Should I charge new batteries before using them?

|| Yes always charge new batteries before using them, If you're using a mod that uses more than one cell, those batteries should be the same age. You should "marry" the batteries to each other: buy them together, use them together, charge them together.

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